Frequently Asked Questions
Everything you need to know about your GL.iNet EU order and products.
What are the shipping costs and delivery times within the EU?
We offer standard and express shipping to all EU member states. Delivery typically takes 2-5 business days depending on your location, with free shipping available on orders over a certain threshold.
Are your products covered by a warranty?
Yes, all GL.iNet products purchased through our EU store come with a 2-year limited warranty covering manufacturing defects and hardware failures under normal use.
Do I have to pay customs duties or import taxes?
No, since we ship directly from our EU-based warehouse, customers within the European Union will not be charged any additional customs duties or import taxes.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular European local payment methods such as Klarna and iDEAL.
How do I receive technical support for my router?
You can access our comprehensive online documentation, community forum, or contact our technical support team directly via the 'Contact Us' page for assistance with setup and firmware updates.