Returns & Exchanges
At GL.iNet EU, we stand by the quality of our networking hardware and offer a 30-day return window for all products purchased through our official store. If you are not completely satisfied with your router or gateway, we provide a streamlined process for returns and technical exchanges.
Initiate a Request
Contact our support team within 30 days of delivery with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).
Package Your Device
Securely pack the device in its original packaging, ensuring all antennas, power adapters, and ethernet cables are included to qualify for a full refund.
Ship to our EU Warehouse
Affix the provided shipping label and drop off the package at a designated courier point; please retain your tracking number for reference during transit.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing